Privacy Policy

What we collect

• Subscriber data: name, business name, email, billing info (processed by Stripe — we never see your card numbers).
• Conversation data: messages exchanged between visitors and your AI rep, page context the visitor was viewing, captured leads.
• Usage metrics: number of conversations, leads captured, message volume — for billing and analytics.

What we don't do

• We don't train AI models on your data.
• We don't sell your data to third parties.
• We don't use third-party advertising trackers on the dashboard or widget.

Subprocessors

• Anthropic — provides the AI model that generates conversation responses. Per Anthropic's policy, your data is not used to train their models.
• Stripe — payment processing.
• Railway / Fly.io — hosting infrastructure.

Your rights

You can export, correct, or delete your data at any time from your dashboard. Email privacy@aurra.ai for assistance.

Cookies & tracking

The VYZAR widget uses localStorage and sessionStorage on visitors' browsers to remember conversation state. No third-party advertising cookies are set.

Data retention

Conversation data is retained for the duration of your subscription plus 30 days. Captured leads are retained until you delete them or your account is closed.

Children

The Service is not directed at children under 13. We do not knowingly collect data from children.

Contact

Privacy questions: privacy@aurra.ai.

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